At GoldSun Instruments, we strive for complete customer satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward refund process under the following conditions:

1. Eligibility for Refund

• Refund requests are accepted within 30 days from the date of purchase.

• Products must be unused, in their original condition, and packaging to qualify for a refund.

• Custom or personalized instruments are non-refundable unless damaged during shipping.

2. Process for Refund

• To request a refund, please contact us via email at goldsunins@gmail.com with your order details.

• After approval, return the product(s) to our provided address. You will be responsible for return shipping costs unless the item was damaged or incorrect.

3. Refund Processing

• Once the returned item is received and inspected, a full refund will be issued to the original payment method.

• Please allow 5-7 business days for the refund to process after confirmation of the returned product.

4. Damaged or Incorrect Items

• If your item arrives damaged or is incorrect, please contact us within 7 days of receipt. We will cover the return shipping and issue a full refund or send a replacement, as per your preference.

5. Non-Refundable Items

• Products that are damaged due to misuse or alterations are not eligible for a refund.

• Sale items or special orders are also excluded from the refund policy.